Linde Engineering North America Inc

IT Applications Service Manager; SAP ERP, Information Technology

Job Location US-OK-Tulsa
# of Openings
Information Technology


The IT SAP ERP Applications Service Manager role is responsible for planning and coordinating with Linde Engineering Head Quarters the processes required for the provisioning of the SAP ERP in the Americas Region for Engineering and Manufacturing Disciplines. This individual will apply proven communication skills, problem-solving skills, process & change management skills, along with the ability to analyze processes in an existing SAP environment and openness to understand existing customization to support and educate the SAP user environment. 


The IT ERP Applications Support shall be responsible for, but not limited to, the following:

  • Administration and support (planning, implementing, optimizing, tuning, troubleshooting, etc.) of the Corporate ERP system and related applications, including end-user support.
  • Troubleshooting and resolving systems access problems for end-users, as it relates to ERP systems.
  • Installing, configuring, troubleshooting, and resolving computer-related peripheral equipment issues, as it relates to ERP systems and related applications.
  • Monitor local deployment of ERP applications including updates, local interfaces and performance.
  • Capture ideas from local users and clarify with involved process owners and SAP developers at LE HQ.
  • Ensure that ERP related applications meet business requirements and systems goals.
  • Review and analyze existing ERP related applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
  • Cultivate and disseminate knowledge of application-usage best practices.
  • Serve as liaison for ERP systems and related applications between LE IT RNA Teams for regional requests as well as LEHQ ERP Teams for escalations and systems improvements.
  • Develop and communicate training and documentation for end users.
  • Participate in periodic after-hours IT support, projects & systems maintenance.
  • Learn and abide by the Linde Code of Ethics and Code of Conduct. Demonstrate honesty, integrity, and professionalism in all communications, actions and decisions.


  • BS/BA in IT related field or equivalent combination of education and experience.
  • 5+ year experience in a SAP SD/PP environment
  • Strong Knowledge in the module SD (incl. configuration):
  • Proposal & Sales Order
  • Pricing, Invoicing, Dunning, Logistics
  • Strong Knowledge in the module PP  (incl. configuration):
  • BOM
  • Routing
  • Production Planning
  • MRP/ ATP
  • Familiar with SAP basics like Material Master and Inventory Management
  • Preferred: consulting and/or discrete manufacturing background



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